An introduction into the basics of Customer Service. This will equip the participants with the skills and knowledge to engage with customers in a number of settings.

Customer Service 2 Day - Step In Step Up!

Oksana Krysynska

Paul Duffy

The course was conducted in a very relaxed manner, covering great aspects of customer service and relations, particularly that of customers with disabilities which is an area I am interested in moving in to.  The course tutor, Neil Gallagher, is great at what he does.

Michael Fitzgerald

Yuliia Leliuk

As always everything was great, good preparation for the course with a good teacher👍

Szymon Ciszek

Enda Bonner

Caroline Browne

Good course with relevant content. Neil was very good,  relaxed and friendly atmosphere. 

Rajbir  Kaur

 I love to this course because I am keen interested in it. I like your service and way of teaching .

Barbara  Laszcziw 

Very positive experience re trainer and content. 

Sean Mac Fhlannchadha

Carol Marie McGinley

An introduction into the basics of Customer Service. This will equip the participants with the skills and knowledge to engage with customers in a number of s...

Question 1

DLDC Staff Member / Referred by?

4 hour workshop with Jimmy Brennan from Learn to DIY - this will help individuals learn life skills, basic works around the home.  overview of tools required and what jobs to put off and call an expert.  

Donegal Local Development Company (DLDC) - Basic DIY - Safety in your Own Home - Know why to call a professional

4 hour workshop with Jimmy Brennan from Learn to DIY - this will help individuals learn life skills, basic works around the home.  overview of tools required...

Basic DIY - Safety in your Own Home - Know why to call a professional

### **Why Learn to Sew?**

Sewing is far more than a practical skill—it's an empowering, creative, and sustainable craft that offers lifelong value.

### **Benefits of Learning to Sew**

#### ✂️ **Creative Expression**

Sewing opens the door to designing and making one-of-a-kind items. From clothing to homeware, students experience the joy of transforming simple materials into something beautiful and personal.

#### ♻️ **Supports the Circular Economy**

By learning how to sew, repair, and upcycle fabrics, students contribute to reducing textile waste and promote mindful consumption. This is a key part of living more sustainably and moving away from the throwaway culture of fast fashion.

#### 💪 **Builds Confidence and Independence**

There is immense satisfaction in learning a new skill with your own two hands. Watching progress week by week fosters self-confidence and pride in each completed project.

#### 👥 **Encourages Social Connection**

Classes are a relaxed and welcoming space where students can meet new people, share ideas, and build friendships. Learning alongside others helps create a strong sense of community and support.

#### 🧠 **Supports Mental Wellbeing**

Sewing is meditative and rewarding, helping to reduce stress, improve focus, and promote mindfulness. It’s an excellent way to disconnect from screens and reconnect with tactile, hands-on work.

#### 👗 **Customisation & Practical Use**

From mending old clothes to making gifts and home décor, sewing is a highly practical skill. Students will leave class with items they’ve made themselves—and the knowledge to keep creating long after the course ends.

### **What’s Included**

- Use of sewing machines

- All fabrics, threads, tools, and accessories provided

- Professionally designed patterns to keep and reuse

- One completed project per session

### **Why Learn to Sew?**

Sewing is far more than a practical skill—it's an empowering, creative, and sustainable craft that offers lifelong value.

### **B...

Beginner Sewing Course

An introduction into the basics of Customer Service. This will equip the participants with the skills and knowledge to engage with customers in a number of settings. 


Customer Service 1 Day - Step In Step Up! 

Johnathan  Boyle

Learned alot from the customer service course. It was a great day and Neil was very easy going. He explained everything well. Couldn't fault anything. 

Maryna Novikova

clear and understandable explanation, concisely

Andrii Kotkovets

I recently attended the Customer Service course organized by Donegal Local Development Company (DLDC), and I was thoroughly impressed! 

Everything was well-organized, and the training materials were both useful and engaging. 

I’d like to thank the DLDC team for their professionalism, friendly atmosphere, and dedication to helping each participant build their skills. 

I highly recommend this course to anyone looking to improve their knowledge and confidence in customer service. 

Thank you for a fantastic experience!

Elena  Veremeienko

I really liked the course. Everything is very informative and interesting. I will recommend it to my friends.

Nataliia Nahovitsyna

Thank you for the course, I think it will be very useful in working with clients.

Olena  Shanhurova

Thank you for meaningful seminar. Gave an overall understanding of customer service sphere and main features that a person should possess. Lector had a good sense of humour and information was well structured. 
Definitely recommend it! 

Yaroslav  Yefremenko

Kwanele Mkwebu

I had great experience on my class ,our teacher was so accommodating i understood his explanation and learnt a lot about Customer service. It was great 

Ayebatari Ahiamadu

The program was so beneficial and I look forward to other modules.

DLDC Staff Member / Referred By 

Join our CV and Interview Skills workshop which will equip you with essential tools and techniques for creating impactful CVs and shining in job interviews. This workshop covers key aspects such as formatting your CV,  what details to include and tips to prepare for interview.  You will learn how to effectively showcase your skills, experiences, and achievements on paper and in person, enhancing your chances of securing desired employment opportunities. You  will gain confidence in  how to present yourself for the competitive job market.

CV & Interview Skills Workshop

Kathleen McHugh

So helpful learned lot of extra bit’s little things that is actually important than I thought 

Iryna Burenkova

thank you for your attentive attitude and assistance in drawing up a CV, as well as for your assistance in finding a job and preparing for a possible interview with an employer

Valentyna Zelinska

Everything was great, thank you very much

Abdikhadar Farah Rage

I am really satisfied with your work. I really appreciate your support.

Shamshad Arfan

This workshop was informated for me I have learnt lot of new things about the job selection and interview questions.

Ruslana Volosianchuk

Archanaa Soundararajan

Very nice and friendly people. They help you with CV’s, job openings, mock interviews. They do lot of help for the communities.

Nuraddeen McIver

The workshop was incredibly valuable. It was also an engaging and informative experience that boosted my job search skills and my interview confidence 
Mac.

David  Fuller

The CV and Interview Skills Workshop class was very good. The people giving us guidance on how to do a cv and an interview did a fantastic job. Would highly recommend this to anyone to attend. 

Opeyemi Hopsy Adeyemi

It is a training everyone seeking employment should attend as it calls ones attention to salient points to note in developing a CV and preparing for interviews.

Kamila Muragan

Great experience! The CV & Interview Skills Workshop was informative and engaging. Met professionals, learned valuable tips, and gained confidence. Highly recommend! 

Ruth Akinyede   Laghey

Marjan Hakimi     Laghey

It was so good and helpful and I suggest for DLDC to provide more options 

Manrique Flores Paz

Disseminating this beneficial information to a wide audience is critically important.  The assistance and information provided have been invaluable. Thank you for your support.

Bukola Stella Ojomo-Amaka

It was a well rounded session and questions were answered explicitly giving us easy understanding to navigating employment hurdles in the future.

Uzma Sajid

Join our CV and Interview Skills workshop which will equip you with essential tools and techniques for creating impactful CVs and shining in job interviews. ...

STEPS to Excellence and Personal Success tackles the causes of these feelings to increase your motivation & set achievable goals. 

During the course, you will...
- Take a fresh look at your life
- Challenge your comfort zones
- Tackle negative thinking
- Learn the tools to make positive change happen

The STEPS® programme is designed to help you to unlock your potential by encouraging you to take a fresh look at your life. It helps you to see how much you are truly capable of achieving and offers tools to help you make it happen. It enables you to realise that life is full of opportunities and shows you how you can pursue these opportunities with confidence.

Regarding employability, it enables you to take greater control of your work situation, to become solution focused. It also provides a common language of vision for achievement, which extends the range of possibilities for improving the quality of life, both within the workplace and beyond.

STEPS to Excellence and Personal Success tackles the causes of these feelings to increase your motivation & set achievable goals. During the course, you will

Take a fresh look at your life
Challenge your comfort zones
Tackle negative thinking
Learn the tools to make positive change happen

**“I cannot remember the last time I felt this positive.**

**“It has been a joy to wake up every morning this week and actually look forward to the day instead of dreading it.”**

**“I know now that I have been my own worst enemy, I can see a future for myself at last and if that future is going to be bright then that is down to me.”**

STEPS  - Steps To Excellence for Personal Success

Clare Doherty

This was a thought provoking course, with positive outcomes. Delivered by an excellent trainer, who made the space safe to share ideas. The course material and hand outs were of a high standard. 

Jessica Meehan

Really enjoyed the Steps course, it was very insightful and have really learned alot from it about myself and tips for the future 

Inna Mustafa

Iryna Yashchuk

Steven Mongan

Just what I needed when I needed it the most 

Daria Striukova

An excellent lecturer who can explain the material in an accessible and interesting way. 

Olena Dmytriiev

I would like to express my deep gratitude for this course on personal growth, it was very valuable. It helped me realize how important our thinking is in achieving our true potential. And we need to change the way we see things - to change the way we think. Our challenge is to improve our self-image constantly, so that we can grow into it.

Sofiane  Beldjouheur 

I would like to thank the entire DLDC team for the support they gave me and a special thank you to Louise Paul Donnal Allison Mary Higins and Siobhan deep respect sofiane beldjouheur 

Oksana 		 Krysynska

Course was brilliant,I would recommend it to everyone !

Vitalii Hlavchev

 This course opens your eyes to something that people often don’t notice. I recommend everyone to take it.

Do you feel stuck?  Do you wish you had more confidence? Do you need to make a change, but you’re not sure how?

Question 2

What would you like to achieve in attending this workshop?

Question 3

Have you any dietary requirements?

**Course Content:**

- Introduction to First Aid
- Scene safe
- Calling the emergency services
- CPR/AED
- Recovery position
- Choking
- Common Medical Emergencies (asthma, diabetes, Epilepsy, etc)
- Bleeding
- Fractures
- Head injures
- Minor burns

**Certification:**
On successfully completing the course participants will receive a Survive It Training Emergency First Aid Certificate valid for 2 years

Basic First Aid

Pavlo Pavlo Nikolaichiuk

thank you for organising.  it was a very good training session.  

Jacqueline McGlinchey

Basic first aid course was very interesting and covered alot of information 

Joseph McElhinney

Very helpful and informative.  Meave has been brilliant.

Aileen Queenan

It was very good course and I hope I can do more of them in the future 

Samanta Douglas

Learnt alot about first aid
Always be willing to help

Very good and a professional teacher. I enjoyed and found this course helpful 
Thank you.

Fikile Zile Magagula

I wish we had more time to learn more, otherwise it was a very good course.

Lisa ODriscoll

Excellent trainer . Very informative for a basic first aid course,  highly recommend 

Chiedozie Samuel  Onuoha 

The Programme was very nice, educational, and impacting too.

Adrian Merritt

The instructor was perfect, He is a very charismatic and experienced paramedic who knew his stuff.  But unfortunately he had to rush through the topics on the course because the DLDC made a mistake of only booking the board room for 2 hours instead of the 3 he was expecting

Conor Brogan

Suzgo Mhango

This one day First Aid course is ideal for anyone who is likely to have to respond to emergency situations at home, within the community or in the workplace

The Communication Skills workshop aims to equip long-term unemployed individuals with essential communication tools to improve their employability, enhance interpersonal interactions, and build confidence in various professional and social settings.

Communication Skills - Step In Step Up!

Pamela Black

Mirsada Kerkoti

Barbara Laszcziw

Great skills for improving everyday interactions  and outcomes.  I would recommend everyone attend this type of course to improve their communication experience. 

Excellent course. Both the content and delivery.

Jacqueline  Dooley 

I thoroughly enjoyed the communication skills course, Neil Gallagher is EXCELLENT at teaching, I have learned so much, I learned LIFE lessons to use in my everyday life, and I also gained confidence from this while meeting some really lovely people but I can't express how good of a teacher Neil was. I look forward to doing more courses with DLDC in the near future.
Warm regards
Jacky Dooley.

The Communication Skills workshop aims to equip long-term unemployed individuals with essential communication tools to improve their employability, enhance i...

Manual Handling is the transporting or supporting of a load that involves lifting, putting down, pushing pulling, carrying or moving. Many people hurt their back, arms, hands or feet lifting everyday loads, not just lifting heavy objects.

This course is suitable for individuals required to lift objects as part of their work.

This is a ½ Day Course.

Manual Handling Stranorlar 

The instructor (Garret) was great. He explained and demonstrated everything clearly and I understood the importance of good manual handling.

Judith Smith

I had an excellent experience, he knew exactly what he was talking about, but also kept an entertaining way of learning. Kindest Regards to all involved.

Manual Handling is the transporting or supporting of a load that involves lifting, putting down, pushing pulling, carrying or moving. Many people hurt their ...

Manual Handling 

8.30am start - Fork Lifting Donaghey Safety Training 

Newtowncunningham Co. Donegal 

Hi Vis required 

Safety Boots 

Donegal Local Development Company (DLDC) - Forklifting Course

Forklifting Course

3 hour session with JImmy - follow on session for clients who attended DIY workshop.  

Covering all basic plumbing skills for your home - DLDC Training Room Letterkenny 

Donegal Local Development Company (DLDC) - Basic Plumbing Skills - for your home 

3 hour session with JImmy - follow on session for clients who attended DIY workshop.  

Covering all basic plumbing skills for your home - DLDC Training Room...

Basic Plumbing Skills - for your home 

**The following items are covered in our work at height course**

- Introduction & housekeeping
- Aims & objectives
- Health & safety
- Legal overview
- Work at height legislation & regulations
- Duties under the work at height regulations
- Requirements for Organisation, Planning and Competence
- The work at height hierarchy
- Effects and consequences of work at height accidents
- Hierarchy of protection, controls & hazard management - work at height
- Work at height risk assessments
- Bad practice
- Use of ladders, steps and low-level access

**Practical on fitting a harness correctly**

- Pre-use harness inspection
- Fitting of a fall arrest harness
- Use of fall arrest & work restraint lanyards
- Logging & maintenance of equipment

Donegal Local Development Company (DLDC) - Working at Heights Training

**The following items are covered in our work at height course**

- Introduction & housekeeping
- Aims & objectives
- Health & safety
- Legal overview
- Work...

Customer Service 2 Day - Step In Step Up!

Age Requirement