The Prevention and Management of Aggression and Violence Course aims to equip participants with the knowledge, confidence and skill to recognise the early indicators of aggression and violence. The course teaches participants how to assess and de-escalate aggressive behaviour that may develop or may be encountered while working within the context of their role at work.

Who should attend this course?
This course is designed for anyone who interacts with members of the public while at work including nursing and healthcare staff, hotel staff, security staff, shop assistants, teachers and SNA’s, sports coaches, staff managers etc..

Prevention and Management of Aggression and Violence Course Contents
•	What violence and aggression in the workplace is.
•	Understanding and managing conflict within the workplace.
•	The ethical & legal requirements associated with violence and aggression.
•	Strategies to de-escalate and avoid occurrences of aggression and violence.
•	The assault cycle.
•	Service user and situation-specific risk assessment and management.
•	Safe practice in working alone.
•	Personal safety in providing physical care.
•	Risks associated with the use of physical interventions.
•	Disengagement interventions and evasion techniques.
•	Safe physical containment.
•	Team physical techniques
 The delivery of physical exercises

This course is based on the HSE’s  Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commission’s Code of Practice on the use of Physical Restraint.

Entry requirements
Learners should have a good command of English. 

Prevention and Management of Aggression and Violence Course Certification 
Upon successful completion of this course, participants will receive a DSTS Prevention and Management of Aggression and Violence Course (PMAV) Certificate which is valid for two years.


Donegal Local Development Company (DLDC) - The Prevention and Management of Aggression and Violence Course.

The Prevention and Management of Aggression and Violence Course.

Hala Alhayek

It was awanderfu experiences, and I am thankful for them ,it is great to be as team. 

The Prevention and Management of Aggression and Violence Course aims to equip participants with the knowledge, confidence and skill to recognise the early in...

3 hour workshop facilitated by Mark Willis

equipping participants with a solid grounding in how to move forward in their careers, at a pace that suits their needs. We also touch on Further/Higher Education and training options including tuition fees, and available support grants.

Donegal Local Development Company (DLDC) - A Practical Approach to Career Development - Introductory Workshop 

3 hour workshop facilitated by Mark Willis

equipping participants with a solid grounding in how to move forward in their careers, at a pace that suits their...

Career Development & Access to Education - Information Session

We will cover a variety of topics including, but not limited to;

 

- Greeting and seating
- Explaining the menu, specials etc
- Taking orders and upselling
- Delivering drinks
- Opening and serving wine
- Plate carrying
- Clearing a table
- Bill etiquette  
- Banqueting style waiter service

Donegal Local Development Company (DLDC) - Hospitality Training - Silver Service Waiting Training 

We will cover a variety of topics including, but not limited to;

 

- Greeting and seating
- Explaining the menu, specials etc
- Taking orders and upselling...

Hospitality Training - Silver Service Waiting Training 

Change is not always easy, but it is an inevitable part of life. Arm yourselves with the skills and knowledge to deal with change, build your resilience and abilities to cope with change even when it happens unexpectedly. These skills can help you deal with a variety of issues.

Dealing with change and building inner resilience - Step In Step Up

Barbara Laszcziw

Enjoying course content relative to everyday life and wellbeing.  Course delivered in a patient, well explained, interactive and professional way. 

Patrick Sheridan

I really enjoyed the course and the tutor was excellent.he was very helpful and explained everything very well.iI took out positive things from the course that I can use 

Change is not always easy, but it is an inevitable part of life. Arm yourselves with the skills and knowledge to deal with change, build your resilience and ...

Question 1

DLDC Staff Member / Referred by?

**Content covered is as follows:**

- The Reasons for Promoting Safety
- Health and Safety at Work Legislation
- Accident Reporting and Emergency Procedure
- Accident Prevention
- Health and Hygiene
- Manual Handling
- Working at Heights
- Working with Electricity, Underground and Overhead Services
- Use of Hand Held Equipment and Tools
- Personal Protective Equipment
- Safe Use of Vehicles
- Noise and Vibrations
- Excavations and Confined Spaces


**Safe Pass is a 1 Day course.**

On completion of this programme, all participants will receive SafePass registration card that will indicate that the holder has attended a formal course in health and safety awareness. Card expires every 4 years.

SafePass

Andrii  Kotkovets

I would like to express my sincere gratitude for the opportunity to complete the SafePass course.

This experience has been not only educational but also inspiring. I have gained valuable knowledge and skills in workplace safety.

I would also like to extend my appreciation for the organization and delivery of the course. 

The instructor was highly qualified and caring, which contributed to effective learning.

Additionally, I have received inquiries from volunteers interested in the Safe ass course and requesting a registration link.

I was deeply impressed by the quality of the training and would like to recommend this course to other interested individuals.

I would be grateful if you could provide me with a registration link for this course so that I can share it with the volunteers.

With respect,
Andrii

Menad Yahiaoui 

First I would like to thank you for inviting me to fruitfully safe pass course, I really appreciate it. I highly recommend it. Thank you so much.

BILAL  Abd EL JAIIL

The staff is friendly and likes to help everyone

Valerii Hordiienko

I didn't receive it. When I arrived in Litterkenny (I had to take a taxi from Dunfanaghy to make it on time), it turned out that the courses were in English. My English is weak. I was told that a group of Ukrainians would be recruited and courses would be conducted in Ukrainian. They promised to let me know when the class would start. So no one told me.

The Safe Pass is a Health and Safety Awareness Training Programme is to ensure that, all workers in the construction industry will have a basic knowledge of ...

DLDC Staff Member / Referred By 

Question 2

What would you like to achieve in attending this workshop?

Retrofit for homeowners cover basic information on insulation types, reasons for energy upgrades, small changes to aid energy efficiency, different SEAI programmes and some technical information.   Including Reading your BER report.  Approx. 2 and a half hours duration

Donegal Local Development Company (DLDC) - Retrofit for homeowners

Retrofit for homeowners cover basic information on insulation types, reasons for energy upgrades, small changes to aid energy efficiency, different SEAI prog...

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On completion of the training programme learners will have:                                                                                                                                                                                                   

1\. NZEB PRINCIPLES                                                                                                 

Basic understanding of NZEB Principles                                                                                                                                                                                                     

2\. BUILDING PHYSICS                                                                                               

Basic understanding of Building Physics                                                                                                                                                                                                  

3\. BUILDING FABRIC                                                                                                 

Basic understanding of Building Fabric – Continuous Insulation, Thermal Bridging,                                                                                                       

Air Permeability, Windows and Doors.                                                                                                                                                                                                    

4\. BUILDING SERVICES                                                                                             

Basic understanding of Building Services – Space heating and Domestic Hot Water,                                                                                                    

Controlled Ventilation, Lighting, ICT and Smart Technology                                                                                                                                                                                                          

5\. RENEWABLE ENERGY, PHOTO-VOLTAICS, SMART METERING AND ELECTRIC                                                                                               

Basic understanding of Renewable Energy, Photo-Voltaics, Smart Metering.                                                                                                                                                                                                        

6\. COMMUNICATION AND USER INFORMATION                                                                                           

Basic understanding of the required knowledge for Communication and                                                                                            Best Practice User Information                                                                                                                                                                                                    

Donegal Local Development Company (DLDC) - NZEB Fundamental Awareness Course 

On completion of the training programme learners will have:                                                                                                  ...

NZEB Fundamental Awareness Course 

The Communication Skills workshop aims to equip long-term unemployed individuals with essential communication tools to improve their employability, enhance interpersonal interactions, and build confidence in various professional and social settings.

Communication Skills - Step In Step Up!

Pamela Black

Mirsada Kerkoti

Great skills for improving everyday interactions  and outcomes.  I would recommend everyone attend this type of course to improve their communication experience. 

Sean Mac Fhlannchadha

Excellent course. Both the content and delivery.

Jacqueline  Dooley 

I thoroughly enjoyed the communication skills course, Neil Gallagher is EXCELLENT at teaching, I have learned so much, I learned LIFE lessons to use in my everyday life, and I also gained confidence from this while meeting some really lovely people but I can't express how good of a teacher Neil was. I look forward to doing more courses with DLDC in the near future.
Warm regards
Jacky Dooley.

The Communication Skills workshop aims to equip long-term unemployed individuals with essential communication tools to improve their employability, enhance i...

An introduction into the basics of Customer Service. This will equip the participants with the skills and knowledge to engage with customers in a number of settings. 


Customer Service 1 Day - Step In Step Up! 

Johnathan  Boyle

Learned alot from the customer service course. It was a great day and Neil was very easy going. He explained everything well. Couldn't fault anything. 

Maryna Novikova

clear and understandable explanation, concisely

Andrii Kotkovets

I recently attended the Customer Service course organized by Donegal Local Development Company (DLDC), and I was thoroughly impressed! 

Everything was well-organized, and the training materials were both useful and engaging. 

I’d like to thank the DLDC team for their professionalism, friendly atmosphere, and dedication to helping each participant build their skills. 

I highly recommend this course to anyone looking to improve their knowledge and confidence in customer service. 

Thank you for a fantastic experience!

Elena  Veremeienko

I really liked the course. Everything is very informative and interesting. I will recommend it to my friends.

Nataliia Nahovitsyna

Thank you for the course, I think it will be very useful in working with clients.

Olena  Shanhurova

Thank you for meaningful seminar. Gave an overall understanding of customer service sphere and main features that a person should possess. Lector had a good sense of humour and information was well structured. 
Definitely recommend it! 

Yaroslav  Yefremenko

Kwanele Mkwebu

I had great experience on my class ,our teacher was so accommodating i understood his explanation and learnt a lot about Customer service. It was great 

Ayebatari Ahiamadu

The program was so beneficial and I look forward to other modules.

An introduction into the basics of Customer Service. This will equip the participants with the skills and knowledge to engage with customers in a number of s...

Dunfanaghy - Survive IT Training

Letterkenny - Donegal Local Development - Board Room

Donegal Town - The Central Hotel

Safetec Letterkenny

The Base

DLDC

Stranorlar - Finn Valley Family Resource Centre

Lifford Clonleigh Resource Centre 

Pobal Eascarrach 

•	Ionad Teampall Cróine

Shannon House

Aranmore

Bundoran Community Centre (beside Library)

St Shanaghan House

Blustack Foundation

GTeic

DLDC Letterkenny Boardroom

The Bluestack Foundation

Workhouse, Dunfanaghy

The Glenties Day Centre

Mount Errigal Hotel Letterkenny 

Donegal Presbyterian Hall 

Vestry

Station House Hotel

Ozanam Community Centre

Bundoran Community Centre

MFD Shorefront Marque

Tirlough Resource Centre

Bluestack Foundation

The Vestry

Donegal Education Support Centre

White House CPI Centre

Dolmen Centre

Raphoe Family Resource Centre Clg.

The Workhouse Dunfanaghy

Safetech 

Lifford Venue To Be Confirmed

CLONLEIGH SOCIAL CENTRE

Donegal Presbyterian Hall

Prysbyterian Hall

Bundoran Retail Park 

O'Donnell Park 

Construction Training Location Gweedore 

Letterkenny Community Centre 

Rosses Community School Dungloe / Pobalscoil na Rosann

Mulroy Woods

ATU Carpark 

Donegal Local Development Company provides support to individuals who are interested in returning to learning. We provide one-to-one advice and support in relation to accessing education and lifelong learning opportunities. This free and confidential service is available in a number of locations including Letterkenny, Donegal Town and Killybegs or on an outreach basis at a location convenient for you.

We work with individuals to help them to identify and take the steps to improve their quality of life and wellbeing and to access lifelong learning opportunities.

We aim to:

Provide guidance and advice on learning supports and educational opportunities.
Assist you to identify your skills, interests and goals.
Provide information on funding opportunities and entitlements.
Put mechanisms in place to facilitate and respond to your individual needs.
Develop a Personal Action Plan tailored to fit your needs.
Signpost and refer you to a host of specialist agencies
Support you to build your confidence, access tailored Lifelong Learning programmes as well as accessing other support services

Wellbeing Taster Course

A short 10 minute session to give you a feel for the supports available through DLDC

The Prevention and Management of Aggression and Violence Course.

Age Requirement